Refund Policy
Updated: March 2, 2025
Effective Date: March 2, 2025
Thank you for choosing MorphicAI. This Refund Policy outlines the terms and conditions regarding refunds for our services.
1. Subscription Services
MorphicAI offers various subscription plans for access to our premium services. By subscribing to any of our paid plans, you agree to the following refund terms:
1.1 Monthly Subscriptions
For monthly subscription plans, we offer a 7-day refund period from the date of purchase. If you are not satisfied with our services, you may request a refund within this period. After 7 days, no refunds will be provided for the current billing cycle, but you can cancel your subscription to prevent future charges.
1.2 Annual Subscriptions
For annual subscription plans, we offer a 14-day refund period from the date of purchase. If you are not satisfied with our services, you may request a refund within this period. After 14 days, we may provide a prorated refund for the unused portion of your subscription at our discretion.
1.3 Subscription Cancellation
You may cancel your subscription at any time through your account settings or by contacting our customer support. Upon cancellation, you will continue to have access to the premium features until the end of your current billing period. No refunds will be provided for the unused portion of your current billing period unless required by law.
2. One-Time Purchases
For one-time purchases, such as token packs or special features, we offer a 3-day refund period from the date of purchase. If you have not used the purchased items or features, you may request a refund within this period. Once you have used the purchased items or features, they are not eligible for a refund.
3. Refund Process
To request a refund, please contact our customer support at refunds@morphicai.app with your purchase details. All refund requests will be reviewed within 5 business days.
Approved refunds will be processed using the same payment method used for the original purchase. Depending on your payment provider, it may take 5-10 business days for the refund to appear in your account.
4. Exclusions
We reserve the right to deny refund requests in the following cases:
- The request is made outside the applicable refund period
- There is evidence of fraud or abuse
- The account has violated our Terms of Service
- The user has previously received refunds for similar reasons
5. Special Promotions and Discounted Services
Services purchased at a discounted rate or through special promotions may have different refund terms. The specific refund terms for these services will be communicated at the time of purchase.
6. Changes to This Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this Refund Policy periodically to stay informed about our refund terms.
7. Contact Us
If you have any questions about this Refund Policy, please contact us at refunds@morphicai.app.